Returns & Refunds
Right to Cancel
You have the right to cancel your order within 14 days without any reason. The 14-day period starts the day you (or someone appointed by you) receive the goods.
How to Cancel
To cancel your order, please inform us by email at [info@ambientglow.co.uk]. Your email should clearly state your intention to cancel the contract.
Cancellation Deadline
To meet the cancellation deadline, it's enough to send your cancellation request before the 14-day period expires.
Effects of Cancellation
If you cancel your order within 14 days, we will issue a full refund for the purchase price, excluding any return shipping costs. We may deduct a portion of the refund if the goods show signs of damage caused by handling beyond what's necessary to determine their nature, characteristics, and functionality.
Refunds
We will process your refund promptly, but no later than:
- 14 days after receiving the returned goods.
- 14 days after you provide evidence of having returned the goods (if applicable).
- 14 days after we are informed about your cancellation if no goods were delivered.
We will use the same payment method you used for the initial purchase unless otherwise agreed upon. You will not incur any fees as a result of the refund.
Returning Goods
You are responsible for returning the goods to us at your own expense. You must return the goods within 14 days of notifying us of your cancellation.
Return Instructions
To initiate a return, please email us at [info@ambientglow.co.uk] with the following information:
- Your Name
- Order Reference Number
- Your Address
- Email Address
- Contact Number
- Date of Purchase
- Date the Goods Were Received
- Specific items you wish to return (if applicable)
Once your return is approved, please send the product(s) back to us along with a note indicating whether you want:
- An exchange (and if so, the desired replacement product)
- A full refund
Packaging Fragile Items
If you are returning a delicate item, ensure the courier service you use is aware of the contents and that the shipment is fully insured for the full retail value.
Damaged or Faulty Items
If you receive a damaged or faulty product, please contact us immediately for assistance.
Sale Items
Sale items are eligible for refunds following the terms outlined above.
Contact Us
If you have any questions regarding our Returns & Refunds Policy, please contact us:
- Phone: 0800 054 1878
- Email: info@ambientglow.co.uk.
Easy Returns & We'll Provide the Address (Right to Cancel)
You have 14 days to cancel your order without reason. Just email us at [info@ambientglow.co.uk] and we'll guide you through the return process, including providing the correct return address. We'll issue a full refund upon receiving the items in good condition. Learn more about our Returns & Refunds Policy.
Changes to this Policy
We reserve the right to modify this Returns & Refunds Policy at any time. The latest version will be published on our website.
